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FAQ

Does the online catalog consist of branded and generic medications?

Yes, it is.

What about the quality of generics?

The quality of generics is the same as the quality of branded drugs. All the medications are undergone a strict control and examination. The majority of generics are approved by the Indian FDA.

Do you require a prescription?

Yes, we do. We require a prescription if you are intended to buy a prescription item. Send it to us over the email. The following formats are accepted: IMG, TXT, DOC, Photo.

What shipping options do you offer?

Currently, we offer the following shipping methods: Trackable Courier Service takes 5 – 9 days. The packages sent can be tracked from the moment the order is dispensed from the office. The maximum delivery time is 14 business days. Regular airmail service requires 14 – 21 days. The packages can not be tracked. The maximum delivery time is 30 business days.

Do you ship internationally?

We ship to almost every country in the world. Please, contact our customer support service to get more details about the destinations we deliver to.

What shipping rates do you have?

All the shipping rates are fixed. The regular delivery fee is $10.00. The express delivery fee is $30.00. All the charges are specified in the shopping cart.

What if the package is damaged or something is missing?

In the case, if your parcel is damaged or missed, a customer should address our support team. The manager will guarantee either the reshipment of the package or a refund of your payment. Remember: if there are 100 or even more pills in your order, the order will be sent in several packages.

Can my order be delayed at customs?

If your order is delayed at customs, you will be notified. You should give permission to examine the parcel. This may affect delivery time.

Why I still haven’t received my order?

For checking the order status, you have to enter your ID number (if express delivery) into a certain field. As a result, you will get access to the delivery date. If your order is delivered by the regular option, you have to wait for a maximum 30 business days. If the parcel has not come within this limit, please, contact our customer care department.

What payments do you accept?

Canadian Pharmacy Ezzz accepts the following credit cards such as Visa, MasterCard, AMEX, JCB, Diners Club, Discover, and E-Checks.